Privacy Policy

Monte Olea ("Monte Olea," "we," "us," or "our") is committed to handling personal information responsibly. This Privacy Policy applies to our website, olive tree adoption program, customer accounts, communications, and related services.

By using our services, you acknowledge the practices described in this policy. If you do not agree with them, please do not use our services.

We use personal information to:

• Create and secure your account, verify access, and provide password recovery.
• Process your adoption, subscription renewal, shipment claims, and related payments.
• Personalize certificates and ceramic bottle labels and manage your adopted tree or grove.
• Prepare, deliver, and provide support for your olive oil shipments.
• Send transactional messages, grove updates, receipts, account notices, and responses to your questions.
• Detect fraud, prevent misuse, secure our services, troubleshoot errors, and enforce our terms.
• Analyze and improve our website, operations, products, and customer experience.
• Comply with legal, accounting, and regulatory obligations.

Where applicable law requires a legal basis, we process personal information because it is necessary to perform our contract with you, comply with legal obligations, or pursue legitimate interests such as operating, securing, and improving Monte Olea. We rely on consent where required, and you may withdraw that consent at any time without affecting earlier processing.

We do not sell your personal information. We may disclose it only as reasonably necessary in these circumstances:

• Service providers. Payment, authentication, hosting, database, email, customer-support, fulfillment, delivery, analytics, and security providers that process information for us.
• Legal and safety reasons. Courts, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, and the integrity of our services.
• Business transfers. Parties involved in a proposed or completed merger, financing, reorganization, or sale of all or part of our business, subject to appropriate safeguards.
• With your direction. Other parties when you ask us to disclose information or otherwise consent.

We use cookies and similar technologies to keep you signed in, remember preferences, complete checkout, prevent fraud, maintain security, and understand service performance. Some cookies are essential for the website and account features to work.

You can control cookies through your browser settings. Blocking essential cookies may prevent checkout, sign-in, account, or shipment features from functioning correctly.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide your adoption and shipments, maintain transaction and fulfillment records, resolve disputes, enforce agreements, and meet tax, accounting, fraud-prevention, and other legal requirements.

Retention periods vary by the type of information and our legal and operational needs. When information is no longer required, we delete or anonymize it where reasonably practicable.

We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, and loss. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Please contact us promptly if you believe your account or information has been compromised.

Depending on where you live, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal information, or to object to certain processing. You may also have the right to lodge a complaint with your local data-protection authority.

You can update certain account information from your account. You may opt out of marketing communications using the instructions in those messages, but we may still send transactional messages about your adoption, billing, security, and shipments.

To submit a privacy request, contact us using the details below. We may need to verify your identity before completing the request, and legal exceptions may apply.

Monte Olea and its service providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards intended to protect personal information during international transfers.

Our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will post the revised policy on this page and update the date above. Where required, we will provide additional notice of material changes.

For questions about this Privacy Policy, our data practices, or a privacy request, contact us at: